1. Shipping Policy

Orders are processed within 1-3 business days and shipped via trusted courier services.
Delivery times vary based on location but typically range between 7-14 business days for international orders.
Customers will receive a tracking number once the order is shipped.
We are not responsible for delays caused by customs, natural disasters, or other uncontrollable factors.

2. Returns & Refunds Policy

We accept returns within 14 days of delivery.
The item must be unused, in its original condition, and in the original packaging.
The buyer is responsible for return shipping costs.
Once the returned item is received and inspected, we will process the refund within 5-7 business days.
Custom orders cannot be returned or refunded unless they arrive damaged or defective.

3. Custom Orders Policy

We accept custom orders based on customer specifications.
A non-refundable deposit may be required for custom work.
Production and delivery times vary depending on the complexity of the design.
Since custom knives are made to order, returns and refunds are not accepted unless the item is defective.

4. Warranty & Repairs

Our knives are handcrafted with high-quality materials.
We offer a limited warranty against manufacturing defects.
This does not cover damage due to improper use, neglect, or modifications.
If you experience an issue, please contact us, and we will assess repair or replacement options.

5. Legal Disclaimer

By purchasing from our website, the buyer confirms they are legally allowed to own and possess the knife in their location.
We are not responsible for legal restrictions, customs seizures, or any misuse of our products.

6. Contact Information

For any inquiries regarding orders, returns, or custom requests, please contact us at bisoncustomknives@gmail.com or through our website’s contact form.