Frequently Asked Questions

1. What is Damascus steel?

Damascus steel is renowned for its distinctive wavy patterns and exceptional strength. It is created by forging together multiple layers of steel, resulting in a blade that is both durable and sharp.

2. How should I care for my Damascus knife?

Cleaning: After each use, hand wash the knife with mild soap and water. Avoid using a dishwasher, as harsh detergents and high temperatures can damage the blade.

Drying: Thoroughly dry the knife immediately after washing to prevent rust or corrosion.

Oiling: Apply a light coat of food-safe mineral oil to the blade periodically to maintain its luster and protect against moisture.

Storage: Store the knife in a dry place, preferably in a sheath or knife block, to protect the blade from nicks and moisture.

3. Do you offer custom knife orders?

Yes, we specialize in crafting custom Damascus knives tailored to your specifications. Please contact us with your design ideas, and we'll be happy to bring them to life.

4. What is your return policy?

We accept returns within 14 days of delivery. The item must be unused, in its original condition, and in the original packaging. Please note that the buyer is responsible for return shipping costs. Custom orders cannot be returned or refunded unless they arrive damaged or defective.

5. How long does it take to receive a custom order?

The duration for custom orders varies depending on the complexity of the design and our current workload. Typically, it takes between 4 to 6 weeks from design approval to delivery.

6. Are your knives suitable for outdoor activities like hunting or camping?

Absolutely. Our Damascus knives are designed for durability and functionality, making them ideal for hunting, camping, fishing, and other outdoor activities.

7. Do you offer sharpening services?

While our knives are crafted to maintain their sharpness over extended periods, regular maintenance is essential. We recommend using a honing rod for routine maintenance and seeking professional sharpening services when necessary.

8. Are your knives legal to purchase and own?

Knife laws vary by country and region. It is the buyer's responsibility to ensure that purchasing and owning our knives complies with local laws and regulations.

9. What materials are used in your knife handles?

We offer a variety of handle materials, including exotic woods, bone, horn, and synthetic composites. Each material is selected for its durability and aesthetic appeal.

10. How can I contact you for further inquiries?

For any additional questions or custom requests, please reach out to us via email at bisoncustomknives@gmail.com or through our website’s contact form.